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FAQs

1 How to register?

A: You can register yourself to become our member, which is free of charge. Whatever you have filled will be protected properly. We provide relevant service upon your information. After your successful register, you can log in and order our products online immediately.

2 Can I change what I have ordered into other jewelry after placing an order online?

A: Yes you can, but you need to notify us before you remit! You also need to provide the ID of the jewelry before and after updating. We shall send e-mail to you the new ID for you to confirm; then we have to recalculate the delivery charge because the jewelry weight may be different.

3 How about the MOQ fom www.KalenJewelry.com?

A: Our MOQ is USD300, but if you really want a smaller ordr to check the quality of our products and service, you can order in USD100 at least, but the shipping cost will be seem a little high to big order.
For products, it requires you to order earrings in 12 pairs, rings in 3pcs per size, pendants in 3pcs, necklaces in 3pcs, bracelets in 3pcs, bangles in 3pcs and others in 3pcs too.

4 How to pay?

A: You can pay by Western Union, PayPal and Wire Transfer (T/T); foreign currency account number of Western union online, Paypal online and Shenzhen Development Bank are acceptable recently.

5 What should I do if the goods arrives damaged?

A: if your order has been damaged when you receive it, try to take a photograph of the package and express your refusal to accept it. In this case, please contact our customer service as promptly as possible.

6 What are the materials of the jewelry?

A: All the jewelry are made of stainless steel or titanium or tungsten.

7 Do your company send free samples?

A: We are afraid not. We couldn't send free samples. You are welcome to place a trial order to test the quality of our products.

8 How long dose it take to deliver the goods to our customers?

A: After your remittance is received and affirmed, we shall see whether or not finished products are available and send you and email to notify you of the time for delivery. Your order should reach you within 2-5 workdays via DHL/FEDEX/UPS/TNT/EMS.

9 If I want wholesale, can your company give me a discount?

A: Of course we give you a discount upon your order. The more you order?the more discount you will get. If you need more information about our specific discount policy, please contact our customer service by email.

10 Is the price expressed on your website as US Dollar?

A: Yes, but you can pay by Pounds, Euros with the same value.

11 Do you offer customized making?

A: Yes. You are welcome to send our customer service an email to give the detail of your special requirements.

12 Is there any sum or quantity limit?

A: Since larger order can help you save carriage, the minimum sum of your order is 300$. As we know, the less your sum is, the more expensive your freight will be, you are encouraged to place an order of over 300 USD. If it is below 300USD, the order cannot be submitted.

13 Whether does the customer need to pay the customs duty?

A: Yes. It is an international convention that the customer has to bear the tariff.

14 Can the necklace be lengthened or shortened?

A: Generally, our jewelry are made according to international standard size. Necklace is usually with the length of 16.5 to 17 inches but they can be lengthened a little bit upon your requirements. If they are made much longer than the standard ones, material fees will be charged.

15 How soon dose your company make the delivery after confirming the remit?

A: The order is usually delivered within 2-4 workdays. We inform you of the specific time promptly. If you have other questions about this issue, please contact our customer service by email.


16 Are the pictures the same as your real jewelry?

A: All jewelry pictures are made under the natural light, and uploaded online without being processed. They are nearly the same as the real jewelry.

17 Can I pay part of the remit first, and then the rest after receiving the goods?

A: We are afraid not. On the one hand, divided payment will only increase unnecessary expend for you. On the other hand, we are a company with a good reputation established around the world. If you are not so confident in shopping at our store, you are suggested to place a small order for the first time. After you confirm our credit, we may set up long-term cooperation with each other.

18 Why buy steel jewelry?

Stainless steel jewelry is experiencing a rise in popularity for many reasons: It's sleek, bold and durable and it's naturally hypoallergenic.

These gorgeous designs will complement any occasion and are much more affordable than gold, silver or platinum and will last much longer.

Our team of jewelry experts have researched style trends and have created these unique designs to suit any outfit! Whether you're going out to the office, the club or the beach, these stainless steel jewelry pieces will make the perfect accessory!

Steel, while it may not be considered a precious metal, is far more durable and affordable than silver or platinum - in fact, it's nearly indestructible. Due to steel's chromium coating, it is even protected against scratches by taking the initial impact of a scratch and then resealing itself.

Look around our site for the designs that match your personality and experience the benefits of stainless steel jewelry for yourself!


19 What is Titanium?

Titanium is a natural element which has a silver-greyish-white colour. Titanium is the hardest natural metal in the world. It is very strong, three times the strength of steel and much stronger than gold silver and platinum and yet is very light weight. Pure titanium is also 100% hypoallergenic which means that it if safe for anyone to wear as it will not react to your skin.


20 Why choose titanium?

Titanium provides several unique factors that make it the ideal metal for jewellery rings. It is very strong, more dent, bend and scratch resistant than gold, silver and platinum, is lightweight and importantly offers an exotic array of colours which other metals simply do not. We can colour our titanium in blue, purple and iridescent colours. Our titanium is also 100% hypoallergenic and will not produce skin irritation or discolouration.


21 What grade of titanium do you use?

We use 99.9% pure commercial grade titanium. Our titanium is pure and of surgical implant quality which means that it is hypoallergenic and allergy free.

22 Is titanium hypoallergenic?

Pure titanium is 100% hypoallergenic and allergy free and will not produce skin irritation or discoloration. Pure titanium does not react to sunlight, salt water or anything that the body emits. This is why we only offer pure titanium to our clients. We do not use other metal alloys with our titanium to ensure only the purest and safest titanium is used in our products. We use pure titanium with confidence knowing that everyone can wear it without the concern of an adverse reaction to your body.

23 How is titanium coloured?

The colour of our titanium jewelry is not a paint, plate or pigment(gold colour not inculded). The colour in our titanium product is caused by oxidisation. Titanium is a type of refractory metal that has an interesting relationship with oxygen. Oxygen causes a structural change in the metal�s surface crystals creating an oxide. The oxide is as hypoallergenic as titanium, but has a unique light refractory property that causes the titanium to appear in various colours to the human eye. The oxidisation is produced by a heating process that causes the titanium to change colour. The colour will not fade or chip though it can be scratched off. The titanium in not coloured through the entire depth of the metal. Although titanium is a very strong metal, as with any metal it can, and will scratch, and with scratching, the titanium colour can be removed.


24 Can titanium be engraved?

Yes it can.


25 Can titanium rings and bracelet be resized?

Titanium rings are very strong, which makes them difficult to resize. We can normally resize titanium rings by a small amount up, however cannot resize them down. Regarding the titanium bracelet, you may adjust the size by remove some links.


26 Can you make gold and titanium rings?

Yes, we provide titanium and gold rings. You can choose from white gold or yellow gold and natural coloured titanium or coloured titanium. The gold and titanium colour combinations look fantastic and are very distinctive. The titanium and gold styles are available in with gold edges or with gold inlay stripes or gold plated. You can also choose our great new silver and titanium style.


27 Are your rings available for men and ladies?

Yes, our rings are available in widths 3mm to 9mm for titanium only rings and 3mm to 9mm for titanium and gold rings in ladies and men�s finger sizes.


28 Can I have satin finished titanium rings?

Yes, you can choose from 3 types of satin finishes and our �meteor� heavy texture style. The satin finishes are available in a light, medium and heavy texture for both our natural coloured titanium rings and coloured titanium rings. Although titanium is very strong, much stronger than gold, platinum and silver and is more bend, dent and scratch resistant, titanium will still scratch depending upon its wear and use. You can choose a satin finish for your titanium ring to help keep it looking good for longer. We recommend that a satin finish be selected for the coloured titanium rings. The meteor style uses deep grooves in the titanium. The coloured meteor rings have lighter and darker sections (light and dark blue) and are polished on the top edge of the grooves to give a great finish.


29 Cleaning titanium?

Simply use a soft cloth and warm soapy water to clean your titanium jewelry. Do not use strong detergent or chemicals and never use toothpaste to clean your jewellery. For polished natural colour titanium jewelry, we suggest that you have your titanium jewelry polished about one or twice a year. This will help to keep the jewelry looking great.


30 Other designs

Titanium is difficult to work with, not manipulated easily, cannot be welded or soldered and takes a heavy toll on jewellery machine tools. For this reason, at this stage we are not able to offer styles other than those displayed on our web site or our offer.


31 Does the colour fade or wear - How to care for your titanium jewelry and coloured titanium jewelry?

Although titanium is a very strong metal, much stronger than gold, platinum and silver, and is more scratch, bend and dent resistant, it is not completely scratch resistant. As with any jewellery, titanium jewelry will scratch. Scratching of any metal, including titanium can happen within one day or one year - there is not a certain time from when scracthing and wear will begin to occur. To help keep your jewelry looking good, we suggest that you not wear your jewelry whilst doing manual work, whilst gardening, whilst working with abrasive substances, at the gym, playing sport or at the beach. As with gold rings, polished titanium rings can easily be polished by a local jeweller for only a few dollars to make the ring look like new again. Remember, the more respect you have for your jewellery, the longer it will stay looking good for you. You do need to appreciate however that titanium jewelry, as with gold, can and will scratch with normal every day wear and not just with heavy wear.

Tungsten, used in jewelry, is the only metal, unlike all the other metals, such as Platinum, Gold, Silver, Titanium and Stainless Steal, does not bend or dent, does not scractch, and does not lose it's shiny polish.

To help with looking after your coloured titanium jewelry, we highly recommend that you choose a heavy satin finish for the titanium colour, particularly if you will be wearing a coloured titanium jewelry as your wedding ring or for everyday wear. Satin finish helps to protect the colour of the titanium against wear and will keep the ring looking better for longer. The satin finish will not prevent scratching, but helps to protect the colour on the titanium jewelry.

You can also choose a style where the coloured titanium is more protected in a grooved section of the jewelry. This will help to protect the coloured titanium. If you are concerned about the wear of your titanium jewelry or are choosing coloured titanium wedding rings we suggest that you choose the heavy satin finish, a meteor ring finish or a grooved


32 How do I use the magnets?

Using magnets is no secret. They are extremely simple to use. Just place the magnet on or near the area where you want to receive comfort. It is not necessary to keep the magnet on the area continuously. Magnets should not be used on an open and fresh wound.

33 Are all products at stock?

Sorry, that's not sure; generally, our jewelry often has more than 80% at stock, but every day the stock is changing; if any jewelry you ordered is out of stock, we will inform you and make the reference refund for your ordered jewelry stockout; so please don't worry.

Whatsapp: +8613763370518 info@kalenjewelry.com
Kalenjewelry.com is wholesale jewelry online store. The main business scope of Kalenjewelry.com is wholesale stainless steel jewelry, magnetic bracelets, biker jewelry, skull rings, cross pendantsleather bracelets etc. We are the best stainless steel jewelry wholesaler and manufacturer from China.
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